Huma is a global medical-tech startup based primarily in the UK. Sophia is their Senior People Operations Analyst, supporting all things people-related; from onboarding and managing leavers, to day-to-day operations and employee benefits management.
Buried in spreadsheets, out-of-date info, and endless email trails – Sophia was overwhelmed with employee benefits admin. She wanted a better way of managing their perks and rewards.
Huma’s employee benefits were managed manually through spreadsheets. As a static database, important employee information wasn’t being updated in real-time. Keeping track of leavers was a huge challenge, with many still being enrolled into Huma’s Group Health Insurance policy well after their departure.
As an existing Drewberry client, Sophia also experienced a lot of back-and-forth communications between the Drewberry team and Huma’s benefit providers.
Sophia knew she had to make changes to Huma’s employee benefits management, so she turned to her trusted adviser, Nick Nelms, who suggested Drewberry’s new platform: My.Drewberry.
We wanted to make employee benefits management more streamlined, as well as save time and reduce future errors in data.
My.Drewberry is an employee benefits platform which helps employers streamline their benefits management. By syncing with your existing HR system, My.Drewberry provides seamless data synchronisation, offering better control and visibility over your perks and rewards.
With My.Drewberry’s solution, you can enjoy task-driven benefit automation. Swap those tedious, repetitive admin tasks for automated employee benefits management. Adding new joiners and ensuring leavers are removed from benefits has never been easier. No more spreadsheets, task lists, or endless email chains. Just a holistic, all-in-one employee benefits management system for employers (and employees if needed).
Our aim with My.Drewberry is to minimise how much time is spent on admin and to streamline the employee benefits management process. So, how have we done? What are Sophia’s favourite features?
Navigating My.Drewberry is easy, designed with user-friendliness at its core. Our intuitive platform ensures that even those with minimal technical skills can manage employee benefits with ease. Here’s what Sophia has to say about her experience:
The My.Drewberry platform is intuitive, so it’s easy to find what you need. The separate sections for Health Insurance and Life Insurance keep our company benefits organised.
It also separates enrolled employees from those that are leaving, which is also very handy.
After elaborating on Huma’s previous data issues, Sophia has found the My.Drewberry data sync feature a firm favourite. By using this feature, she doesn’t have to do much on her side of things. In fact, she says she only occasionally heads to the platform to check if the data is still correct.
Thanks to the data sync and automation of tasks, Sophia no longer has to add new joiners or remove leavers. The automation side of things makes life easier, helping to ensure employees aren’t still enrolled in benefits after leaving the company.
It was simple. Andrew [Drewberry’s director] did the integration and then we checked the data to make sure everything synced smoothly. It saved us a huge amount of time.
One of the standout features of My.Drewberry is its intelligent functionality, designed to take the hassle out of benefits administration. When you add, update, or change any aspect of your benefits, the platform automatically generates relevant tasks. This ensures that those managing the benefits never miss a critical step.
Whether it’s updating employee information, adjusting benefit plans, or implementing new policies, My.Drewberry creates a seamless process by prompting users with the necessary actions. This automation not only saves time but also enhances accuracy and efficiency in benefits management.
When a new employee is added to the platform, a task is automatically assigned to me. Then another goes to Vicky [admin at Drewberry] for her to contact the provider and check the employee has been enrolled.
Since using the platform, Sophia has noticed a big difference in the amount of time she now spends on benefits admin. Not only this, she’s also noticed a reduction in the number of errors that occur 🙌.
I’ve definitely noticed a difference in the amount of time spent on admin. I don’t have to think about it [the admin] too much.
Before using My.Drewberry, I would go through the latest financial statements for Health Insurance to check the right employees are part of the policy. Now I don’t have to do this.
She explains that this process left room for errors. The My.Drewberry data sync feature helps to minimise the number of errors that can occur through manual data entry.
Since using My.Drewberry, there’s definitely a difference in the number of errors. At one point, we probably had one or two almost every month. Whereas now, it’s next to none.
Sophia told us how her working day has changed since using My.Drewberry. She’s found the platform to be particularly useful for updating employee address details. In the past, this information was often missed. And employees contacted their Group Health Insurance provider themselves to inform them of a change.
With My.Drewberry, this is no longer necessary – the data is automatically updated from Huma’s HR system, HiBob.
With our Income Protection and Life Insurance policies, we usually did a quarterly data upload. This took me quite a bit of time, as it’s a big job. I no longer have to do this, as all the information is in the system [My.Drewberry].
A key part of the My.Drewberry journey is ensuring our clients know how to use the platform in the best way for their needs. To understand how well we’re doing, we asked Sophia her thoughts on the support she’s received so far.
Throughout Sophia’s time on the platform, support has been provided every step of the way from Nick, one of our Senior Employee Benefit Consultants.
Getting your head around a new piece of tech can be confusing, which is why our team at Drewberry is always here to help. Sophia catches up with Nick once a quarter to ensure everything is running smoothly on the platform.
He checks how I’m getting on with the platform. Any questions I have Nick will normally respond within a couple of hours. There’s been a few things I haven’t known how to do and all I’ve had to do was email Nick.
It’s not just our Drewberry Consultants who provide outstanding support. My.Drewberry also features a series of YouTube support videos embedded throughout the platform. These tutorials have been invaluable to Sophia, helping her easily set up and navigate the system.
There are youtube videos for each section of the platform offering help. These are really handy when it comes to getting the most out of My.Drewberry.
We asked Sophia whether she would recommend My.Drewberry to another business or HR professional, and here’s what she had to say:
I’d recommend My.Drewberry to other businesses, as it helps to save time, which is very important for everyone.
The admin workload is significantly reduced, and it ensures new joiners are added and leavers removed. Everything is in one place, compared to using email for communications and spreadsheets for data.
We know managing your company’s benefit is often a time-consuming admin task – one which many of us would appreciate doing without. But it’s important to provide your employees with a variety of benefits and ensure they know where to find them and how to use them.
For extra support and our expert advice, get in touch by calling 02074425880 or email help@drewberry.co.uk. Our employee benefits consultants are happy to help.
We started Drewberry™ because we were tired of being treated like a number.
We all deserve a first class service when it comes to things as important as protecting our health and our finances. Below are just a few reasons why it makes sense to talk to us.
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