Last Updated: 1st January 2025
Brown & Brown, Inc., and its subsidiaries and affiliates worldwide (collectively, “Brown & Brown”, the “Company”, “we”, “us”, “our”), take your privacy seriously. This Global Privacy Statement (“Statement”) describes how we collect, use, disclose, transfer across borders, and otherwise handle (collectively, “process”) your personal information. This Statement also describes your choices regarding our handling of your personal information and how to make those choices, how we safeguard your personal information, and how you may contact us regarding our privacy
practices.
The term “personal information” as used in this Statement means, unless specified otherwise, any information related to or about an identified or identifiable natural person.
This Statement contains the following sections:
1. Scope of this Statement
2. Personal Information We Collect
3. Sources of Personal Information
4. How We Use Personal Information
5. How We Disclose Personal Information
6. Cross-Border Data Transfers
7. Information Security
8. Retention of Personal Information
9. Information Rights Specific to Your Region
10. Consumer Health Data Privacy Policy
11. Children
12. Contact Us
13. Changes to the Statement
You may interact with Brown & Brown online and offline for a variety of reasons. This section
explains when the Statement applies to Brown & Brown’s processing of your personal information.
Brown & Brown as Data Controller: Unless stated otherwise, this Statement applies to any
personal information you provide to Brown & Brown and any of your personal information we
collect when you:
This Statement also applies to personal information Brown & Brown may collect from or about the corporate representatives of clients, vendors, suppliers, business partners, and others for the purposes of conducting our own business, such as contracting and invoicing. This personal
information generally is limited to contact details and other limited information necessary to
complete business transactions (“Business Contact Information”).
Identification of the Data Controller: The Brown & Brown entity whose website or physical location you visit, event you attend, or Service you use also is responsible for the processing of your personal information collected in relation to the visit, event, Service, or business relationship (“data controller”).
A full list of the Brown & Brown entities and their contact details is available here.
This Statement does not apply to the processing of your personal information described below:
Brown & Brown as Data Processor: At times, Brown & Brown may collect and otherwise process
personal information in our capacity as a data processor, meaning that we handle your personal
information only on our client’s behalf and in accordance with their instructions. This Statement
does not apply to Brown & Brown’s processing of personal information as a data processor. For
information about this processing of your personal information, please refer to the website of the
Brown & Brown client on whose behalf Brown & Brown is providing the service.
Brown & Brown as Employer: This Statement does not apply with respect to the personal
information processed by Brown & Brown in our capacity as an employer, including the personal
information of job applicants who apply for employment with Brown & Brown or the Company’s
current or former employees or independent contractors. Brown & Brown maintains separate
policies, as required by law, with respect to the Company’s processing of personal information in
its capacity as employer.
Third-Party Sites: The Site may include links to, and plug-ins from, sites or applications operated
by third parties (“Third-Party Sites”). Brown & Brown does not control any Third-Party Sites and
is not responsible for any personal information they may collect. The information collection
practices of Third-Party Sites are governed by their privacy policies. If you choose to enter any
Third-Party Site from the Site, please refer to that site’s privacy policy to learn more about that
site’s processing of your personal information.
The types of personal information we collect will vary depending upon the reason that you are
interacting with us and may include the following:
Brown & Brown may collect sensitive personal information (such as health information and
criminal history information) as described above. We do so only to the extent necessary for the
provision of Services and only if and to the extent permitted by applicable laws. Whenever legally required to do so, we will provide you with a separate notice and request your consent before collecting your sensitive personal information.
If you provide us with personal information relating to other people (e.g., your spouse, civil partner, dependents, beneficiaries, etc.), we will process that information in accordance with this
Statement. You are responsible for the accuracy of such information and for ensuring that those
people are informed that you provided their personal information to Brown & Brown and that we
will process their personal information in accordance with this Statement.
When you browse our Site, we may collect information automatically through technology to help
enhance our ability to serve you. This may include: the name of the domain and host from which
you access the Internet; the Internet protocol (IP) address of the computer you are using; the
browser software you use and your operating system; the date and time you access our Site; and the Internet address of the site from which you linked directly to our Site.
We may use this information only as anonymous aggregate data to determine the number of
visitors to different sections of our Site, to ensure the Site is working properly, and to help us make our Site more useful. For example, we may use your IP address to assist in correcting server problems and to administer our Site. Additionally, we may use this information for statistical purposes, such as determining user demographics for advertising purposes. We do not use this information to track or record information about individuals.
Cookies: Cookies are small pieces of data stored by your internet browser on your computer’s
hard drive. They cannot be used to collect data from your hard drive, obtain your e-mail address
or personal information about you.
If you are browsing our Site, we may also use cookies or similar mechanisms to help us measure the number of visits, time spent, pages viewed and other statistics about traffic to our Site. We may also use cookies provided by Google Analytics for collecting website analytics and could use the information set forth above. For more information on Google Analytics, and how it collects and processes data, go to: https://www.google.com/policies/privacy/partners/.
You may set your browser to notify you when you receive a cookie or to prevent cookies from
being sent. Please note that when you block the acceptance of cookies you limit the functionality
we can provide when you visit our Site. For more information about cookies and other
technologies we use on the Site, please review our Cookies Policy.
Do Not Track Setting: The Site does not track your online activities over time and across websites or online services on an individually identifiable basis, and we do not allow third parties to use our Site to track your activities over time or across other websites. Your web browser may have settings that allows you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, go to:
https://allaboutdnt.com/.
We may collect personal information about you from the following sources:
Depending on the nature of your interaction with Brown & Brown (e.g., as a policyholder, website user, business contact), we may use personal information about you for the following purposes:
Providing Services to You or on Your Behalf:
Communicating With You:
Managing Our Business:
Complying With Legal Obligations and Protecting Ourselves:
Improving our Services:
No Automated Decision Making
The Company does not use the personal information collected for automated decision-making,
including profiling, that produces legal effects or similarly significantly effects on individuals.
Legal Basis for Processing
Where applicable law requires a legal basis for collecting, using, disclosing, or otherwise
processing your personal information, this processing is based on the following legal grounds, as applicable:
Where none of these legal bases applies, or when applicable law requires your consent to the
processing described in this Statement, the Company relies on your consent to do so. Under the
data protection law of some jurisdictions, by providing your personal information to Brown &
Brown as data controller, you consent to Brown & Brown’s processing of your personal information as described in the Statement, as it may be modified from time to time. As our business evolves, this Statement may change, so check back to this page periodically to make sure you understand how your personal information will be handled. Where processing of your personal information requires explicit consent, such as when collecting your sensitive personal information in some jurisdictions, the Company will provide you with a separate notice and request your explicit consent.
Please understand that you are not obliged to provide your personal information to the Company. However, if you do not provide your personal information, or otherwise do not consent to the processing of your personal information or withdraw your consent to the processing, where your consent is required, the Company may not be able to provide you with certain Services and may be required to terminate the Services currently provided to you.
You may have the right under applicable law to withdraw your consent. For more information
about this right, please refer to Section 9 of this Statement.
We do not, and will not, sell your personal information or disclose it to third parties for cross-context behavioural advertising (“sharing”). We may disclose personal information to the following categories of third parties for the following purposes:
The Company will make the disclosures described above only as permitted by applicable laws.
Due to the global nature of our business and for the purposes set forth above, we may transfer
personal information to parties located in countries other than the one where you reside, including in the United States. For example, we may transfer personal information internationally to our subsidiaries, affiliates, service providers, business partners and governmental or public
authorities in another country in connection with the performance of our Services. The laws of
these countries may provide a different level of protection for personal information than the
country where you reside.
We will, when required by applicable law, rely on approved mechanisms to lawfully transfer
personal information across borders, such as standard contractual clauses or other model clauses approved for use by applicable data protection authorities. We generally will use Standard Contractual Clauses (“SCCs”), approved by the European Commission, as a legal mechanism for data transfers outside the European Union (EU); the Addendum to the SCCs, approved by the United Kingdom’s (“UK”) Information Commission, for transfers outside of the UK; and the Standard Data Protection Contractual Clauses (the “SDPCC”), approved by the Commissioner of Data Protection for the Dubai International Financial Centre (‘DIFC”), for transfers outside of the DIFC. These clauses are contractual commitments between companies transferring personal information, binding them to protect the privacy and security of the transferred personal information. Please contact us using the contact details provided under Section 12 (Contact Us), below, if you would like to request a copy of the relevant standard data transfer clauses.
We work to secure your personal information from being lost, accessed, used, modified, or
disclosed by/to unauthorized persons. During transmission of personal information between you
and our Site, we use Transport Layer Security (TLS) software to encrypt information you input.
Only employees who need the information to perform a specific job are granted access to personal
information. These employees are made aware of our security and privacy practices. As another
security measure, the servers that we use to store personal information are kept in a secure,
restricted access area.
Please note that despite our reasonable efforts, no security measure is ever perfect or
impenetrable, so we cannot guarantee the security of your personal information. Consequently,
you should take steps to protect against unauthorized access to your password, phone, and
computer by, among other things, signing off after using a shared computer, choosing a robust
password that nobody else knows or can easily guess and keeping your log-in and password
private.
We keep personal information for as long as is reasonably required for the purposes explained in this Statement. We also hold records, which may include personal information, to meet legal,
regulatory, tax, accounting and/or internal data retention policy needs. For example, we are
required to retain an accurate record of your dealings with us, so we can respond to any
complaints or concerns you or others might raise later. We’ll also retain files if we reasonably
believe there is a prospect of litigation. The specific retention period for your personal information will depend on your relationship with us and the reasons we hold your personal information.
Additional State-Specific Information for Individuals Who Reside in the United States
Scope of This Section
This section applies only to individuals who reside in the states of California, Colorado,
Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia (collectively, “U.S. Residents”). This section provides U.S. Residents with information that is not provided elsewhere in this Statement and is required by the law of the state where they reside (collectively, “Applicable State Privacy Laws”).
This section does not apply to:
Your Privacy Rights
Subject to any applicable limitations and exceptions, U.S. Residents have the following rights
under State Privacy Laws:
If you reside in Delaware: In addition to the rights described above, you also have the right to
obtain a list of the categories of third parties to which we have disclosed your personal information.
If you reside in Oregon: In addition to the rights described above, you also have the right to obtain, at Brown & Brown’s option, a list of specific third parties to which we have disclosed either your personal information, or any personal information.
How to Exercise Your Privacy Rights
To exercise your rights, please submit a request to us by visiting our online privacy rights portal
and completing the request webform.
Alternatively, you may call us at +1 (888) 914-9661 and enter the following PIN: 363 845 when
prompted to do so. You will be asked to provide information necessary for us to process your
request.
Except for residents of California and Utah, U.S. Residents may also have the right to appeal any decision we make in response to a request to exercise privacy rights, by using the webform or by calling us at the telephone number listed above. We will inform you of any action taken in response to an appeal, along with a written explanation of the reasons for our decision(s), in accordance with Applicable State Privacy Laws.
How We Will Verify Your Request
If you submit a request, we match personal information that you provide us against personal
information we maintain in our files. The more risk entailed by the request (e.g., a request for
specific pieces of personal information), the more items of personal information we may request
to verify your identity. If we cannot verify your identity to a sufficient level of certainty to respond
securely to your request, we will let you know promptly and explain why we cannot verify your
identity.
Authorised Agent
If an authorised agent submits a request to know, correct, or delete on your behalf, the authorised agent must submit with the request a document signed by you that authorizes the authorised agent to submit the request on your behalf. In addition, we may ask you to follow the applicable process described above for verifying your and the authorized agent’s identity. You can obtain an “Authorised Agent Designation” form by contacting us at: privacy@bbins.com.
Additional Information for California Residents
The California Consumer Privacy Act as amended by the California Privacy Rights Act (the
“CCPA”) requires the following additional information for California residents. The information
below concerning the collection and disclosure of California residents’ personal information as
well as the information in Sections 2 through 5, above, apply to Brown & Brown’s collection, use,
and disclosure of California residents’ personal information during the twelve months preceding
the last updated date of this Privacy Statement and prospectively.
Notice at Collection
The Company collects the categories of personal information identified in Section 2 (Personal
Information We Collect), above, for the purposes identified in Section 4 (How We Use Personal
Information), above, and retains personal information for the period described in Section 8
(Retention of Personal Information), above. We do not, and will not, sell your personal information or disclose it to third parties for cross-context behavioral advertising (“sharing”). In addition, we have no actual knowledge that we sell or share the personal information of individuals of any age, including the personal information of children under 16. We also do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
Additional Information About the Categories of Personal Information We Collect
The personal information we collect falls within the following “categories of personal information”
listed in the CCPA:
Additional Information About Disclosures of Personal Information
We may disclose your personal information to third parties for the following “business purposes”
as that term is defined in the CCPA and as a supplement to the disclosure described in Section 5 (How We Disclose Personal Information), above:
Note on De-identified Information
At times, Brown & Brown converts California residents’ personal information into deidentified
information using reasonable measures to ensure that the deidentified information cannot be
associated with the individual (“Deidentified Information”). We maintain Deidentified Information
in a deidentified form and do not attempt to reidentify it, except that we may attempt to reidentify
the information solely for the purpose of determining whether its deidentification processes ensure that the information cannot be associated with the individual. Brown & Brown prohibits vendors, by contract, from attempting to reidentify the Company’s Deidentified Information.
Additional Information Specific to Individuals Who Reside Outside the United States
If you reside in Bermuda, Canada, the Cayman Islands, the Dubai International Financial Center
(DIFC), European Union (“EU”), Hong Kong, Malaysia, Singapore, or the United Kingdom (“UK”)
(collectively, “Non-U.S. Residents”), the following also applies to you:
Your Rights With Respect to Your Personal Information
Subject to any limitations and exceptions provided by the law applicable to your country of
residence, you have the right to:
Additional Rights Applicable to DIFC, EU, and UK Residents
Subject to any limitations and exceptions provided by the law applicable to your country of
residence, DIFC, EU and UK residents also have the right to:
How to Exercise Your Privacy Rights
For DIFC, EU, UK, Cayman Islands, Hong Kong, Malaysia, and Singapore residents: you can
exercise your rights by submitting a request to us at data.protection@bbrown.com or via mail to
Brown & Brown, Europe 7th Floor, Corn Exchange, 55 Mark Lane, London EC3R 7NE, United
Kingdom. The Company will respond to such requests in accordance with applicable data
protection law.
For Canada and Bermuda residents: to exercise your rights, please submit a request to us by
visiting our online privacy rights portal and completing the request webform. Alternatively, you
may call us at +1 (888) 914-9661 and enter the following PIN: 363 845 when prompted to do so.
You will be asked to provide information necessary for us to process your request. The Company will respond to such requests in accordance with applicable data protection law.
Additional Information for Residents of Bermuda
If you reside in Bermuda: In addition to the rights described above, you also have the right to
object to the processing of your personal information: (a) for purposes of direct marketing; or (b)
where the processing causes or is likely to cause substantial damage or distress to you or others.
Additional Information for Residents of the Cayman Islands
If you reside in the Cayman Islands: In addition to the rights described above, you also have the
right to, subject to applicable limitations and exceptions, restrict or block the processing of your
personal information.
Additional Information for Individuals Whose Personal Information is Processed by Nexus Underwriting (DIFC), Ltd.
If Nexus Underwriting (DIFC), Ltd., processes your personal information, you may exercise the
rights described above which apply to residents of the Dubai International Financial Centre.
Additional Information for Residents of Malaysia
If you reside in Malaysia: In addition to the rights described above, you also have the right to
object to the processing of your personal information: (a) for purposes of direct marketing; or (b)
where the processing causes or is likely to cause substantial damage or distress to you or others.
If you reside in, or provide consumer health data to a Brown & Brown entity located in, the state
of Washington or Nevada, please refer to the Brown & Brown Consumer Health Data Privacy
Policy to learn more about how we collect, use, disclose, and otherwise handle “consumer health
data” as that term is defined under, as applicable, the Washington My Health My Data Act and the
Nevada Health Data Privacy Act, and applicable rights you may have under those laws.
We do not knowingly collect personal information directly from children under the age of 13. Our
Services are marketed towards adults who may provide us with personal information concerning
their children under the age of 13 in connection with our services, for example, where a child
under the age of 13 is named as a dependent or beneficiary on an insurance policy. If we are
notified that we have collected the personal information of a child under the age of 13 directly
from the child and without verifiable parental consent, we will delete the personal information from our files as expeditiously as possible.
If you have any questions about this Statement or the rights conferred to you under the applicable data privacy law, please contact us at the Brown & Brown’s Global Privacy Office
at privacy@bbins.com or at the following addresses/emails/telephone numbers:
We review this Statement regularly and may make changes at any time to take account of
changes in our business activities, legal requirements, or the manner in which we process
personal information. We will place updates on this website and where appropriate we will give
reasonable notice of any changes. You should periodically review this Statement to ensure you
understand how we collect and use your personal information.
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